Palmetto Prep
FAQ's

When personalizing a product, why am I required to enter a full name if I only need initials? TOP

 

In order to properly personalize your item, it is important to know which initial is first, which one is the middle initial, and which one is the last name initial. By entering a full name, we know the personalization will be done the correct way – which most times will be in the order of first initial, last initial, middle initial (ex:ACB for Ashton Bailey Covington.)

 

Why are my initials monogrammed in the order of first, last, then middle initial? TOP

This specific order is a standard in personalization. In most instances, the last name initial will be the largest initial in the center (ex: ACB for Ashton Bailey Covington). This puts emphasis on the last name and centers it as well. Fonts that place initials in the regular order of first, middle, and last include the block font and Old English font. These fonts are set up to personalize all letters the same size, so there is no particular emphasis on any initial. Block and Old English are fonts that are more commonly used on gifts for men, although not limited to men.

Can all fonts be done on all items? TOP

No. Keep in mind that there are several exceptions when it comes to using fonts on certain items. Each item has a drop box underneath it that shows the fonts available for that item. If you want a font but don't see it feel free to email me and I'll try to get it for you. On items that are manufactured in Florence, SC I have a lot more fonts available. Items manufactured in Georgia have more limited choices.

Also, remember that cursive is a font that can only be used for full names, not initials. 

If there is a discrepancy concerning fonts on your order, you will be contacted bycustomer servicet. Please pay close attention to the instructions on personalization on the website once you have selected an item.

What do I do if I need to clarify anything or have any questions after Iíve submitted an order? TOP

If you have any questions or concerns, please e-mail customer service at orders@SewSassyABCD.com. If you wish, you may also call us at 843-229-0900. Regular business hours are 9am to 5pm EST, Monday through Friday. However, this is a home-based business so please leave a message if your call is not answered. 

If I pay for upgraded shipping such as 2nd-day, does that mean that my order will arrive within two days? TOP

If you choose to pay for expedited shipping, it does not necessarily mean that you will receive your order within the amount of days you paid to have the order ship. Personalizing an item takes time, and there is usually a frame of a few days to get your item out the door. Typically our turnaround time is 2-3 business days, but will vary by product. Remember, a majority of our items are hand-made and personalized in-house. Once you order is shipped, then the days for expedited shipping go into effect.

Why do I need to enter a thread color and font style? TOP

We want you to personalize the item. Just because we have an example of an item with a specific thread color does not mean that you can’t choose another color. The same also goes for fonts. There are several styles you can use, and we do not want to limit you on just one choice.

When are new products coming out? TOP

Our team (My family, friends and customers like you!) works year-round to come up with ideas for new products. You will see something new from Sassy Stitches throughout the year. You can always follow the New Items link on our website for the latest products.

If I have an idea for an item, how do I let you know? TOP

Right here! Email me with your idea and we'll see what we can do!

An item that I purchased is on backorder. When can I expect to receive it? TOP

Although most of our products are usually in stock or are drop-shipped straight to you, with so many items available you may run across something that is on backorder. Our customer service will provide you with the most up-to-date information on a product’s availability. Many times, you won’t have to wait long for your new purchase. The Sassy Stitches website is updated daily and we will let you know there whether or not an item is on backorder. **Remember, the majority of our products are hand-made, one of a kind items and these take time to produce.

I want to send a gift to someone. Can you include a card and wrap my gift? TOP

Yes. We will be more than happy to assist in gift wrapping and include a special note for your loved one or friend. Just let us know what you want to say, and we’ll make it happen.

There is a gift option, add to cart and in comments section tell us which gift is to be wrapped and what the note should say. 

If the gift is shipped to a separate address, additional shipping charges will apply.