Palmetto Prep
Company Policies

Company Policies

Our goal is to treat every customer on a fair and equal basis while ensuring a profit for our company and its employees. In order to provide quality products and service to all of our customers, the policies, procedures, terms, and conditions below must be adhered to strictly.

Pricing

Although we maintain standard pricing on all of our pieces, from time to time prices will have to be increased when there is a substantial change in the silver and gold markets. Prices are based on a $7.00 oz. silver market. When silver prices fluctuate, a silver surcharge will be added to the price of the item. You will be notified if this happens!

Personalization

  1. Standard engraving charges are $6.00 per piece. (A pair of earrings is considered one piece.) Mother/Grandmother jewelry engraving charge is $4.00 per space/head. The back of any piece is considered a separate engraving charge. Example: The front of a pendant engraving charge would be $6.00, and the back of that same pendant would be another $6.00 charge. The same would apply to the back of Mother/Grandmother jewelry. There is a $4.00 charge for the front and another $4.00 charge if the back is to be engraved.
  2. Hand engraving is $35.00 per piece. Highly trained master engravers do this and each piece is hand chiseled.
  3. Laser engraving is $6.00 per item. Custom logos are available and will be quoted at the time of the order.
  4. Embroidered items are $6.00 per item. Custom logos are subject to a digitizing fee that will be quoted at the time of the order.

Turn Around Time

Sassy Stitches operates on a two (2) business day turn around for items made here. Some items are drop-shipped but I try to do business with companies with similar turn around times to get the item to you as soon as possible. Turn around time does not include shipping time. Orders placed before 2:30 p.m. EST will be processed to ship within two (2) business days. However, our turn around time may vary during peak seasons which includes Holidays such as Easter, Christmas, Mother's Day, Father's Day, Valentine's and our peak Show Schedules in January and July. At these times our turn around time could change to a 3-5 day turn around. Custom digitized logos and designs may require longer but every effort is mede to get your custom items to you as soon as possible.

When placing an order that requires a certain receipt date, please note this on your order so that we can ensure your order reaches you in time. There is a fee for rush or same day orders. Please email or call for this information.

Shipping

  1. All packages will be charged for shipping and handling. This includes back orders.
  2. Our standard shipping is USPS Priority Mail. If you require special shipping, please specify at the time of your order. Next Day, 2nd Day, 3-Day Select, and Saturday Delivery is available at an additional charge.
  3. Sassy Stitches ground shipping is based on the following chart:  

Order Total

Shipping Charge

$.01 - $25.00

$6.00

$25.01 - $49.99

$9.00

$50.00-$99.99

$10.00

$100.00+

FREE


Return Policy

  1. A Returned Goods Authorization (RGA) number must first be obtained from Sassy Stitches by emailing orders@SewSassyABCD.com. This number allows us to track your package through the return process. This RGA must be clearly marked on the outside of your package. Failure to indicate this RGA number on the outside of your package may result in delayed processing time. No claim for return will be accepted without first obtaining an RGA number.
  2. A copy of the original invoice with the returned item circled must accompany the RGA.
  3. All personalized jewelry and gifts are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving as the original order. If there is a change in the engraving, it will be charged as a new item.
  4. All returns that are not damaged or a defect in materials or workmanship will be assessed a 15% restocking fee. These goods must also be returned in their original packaging and in resalable condition.
  5. Damaged items will be repaired or replaced at the discretion Sassy Stitches. If it is determined that there is no damage, the item will be returned to the customer at their cost and no credit will be issued.
  6. Any applicable return postage credits will be issued only if the package is returned using standard US Postal Service. Credits will not be issued for upgrade to Priority Mail, Delivery Confirmation of Insurance.

Damaged and Shortage Claims

Claims for damaged goods, due to shipping, or shortage must be reported to Sassy Stitches within 5 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim. An RGA number must be obtained before returning to Sassy Stitches.

Returns for any reason will not be accepted without an RGA number issued by Sassy Stitches.

Back Orders

While Sassy Stitches makes every effort to maintain stock of all styles offered; this may not always be possible. In the event an item is out of stock, we will make every attempt to ship the item as soon as possible. When an item is back ordered, you will be given an approximate arrival date. These dates cannot be guaranteed.